If you are not entirely satisfied by the item ordered, it can be exchanged or refunded within 10 days of reception. Please note that the shipping fees are not refundable.
Exchange at our Montreal Workshop-boutique
You can exchange any item purchased online directly at our Montreal workshop-boutique. Choose from our vast selection of items offered in store and take advantage of our wonderful service.
Bring your item to be returned at our boutique, located at 416, McGill Street. Bring along your printed order confirmation email. On site, one of our salesperson will suggest guide you through our extended selection of products available at our Workshop-Boutique.
Exchange by mail
Before returning your item, please contact our customer service by email at firstname.lastname@example.org or by phone at 514-287-6517. Have your order confirmation email on hand. Return costs will be incurred by the customer.
For an exchange, no extra fee will be charged for the shipping of the replacement item within Canada.For more details, please refer to our Sales Terms and Conditions.